Click here to schedule your pick-up appointment. A 20% restocking fee applies to all cancelled orders.

FAQs

Find our return policy here.

How do I pick up my plant if I've placed an order online?

Click here and select 'Driveway Pick-up. At this time the shop is not open for in-person shopping. 

My plants look different than the ones in the photos:

Yes, they sure do! Each and every plant is individual and no two look the same. The photo of the plant you see on the website is for reference, so rest assured that the houseplant you'll be receiving will look different.   

You've changed your mind regarding your order

A 20% restocking fee will be deducted from the refund total for any orders placed and not yet picked up where the purchaser has changed their mind and requested to cancel their order.

Picking up your order: 

Unless an alternate pick-up date has been arranged, orders not picked up within seven days from the purchase date will be considered abandoned. Abandoned products do not qualify for a refund, exchange, or store credit.

Do you ship plants?

Rooted Connection does not ship plants.

What's the best to get in touch?

Email us at hello@rootedconnection.ca. 

When do you restock plants?

Rooted Connection heads plant shopping at least a few times a month. That being said, we restock at all different times. The best ways to stay in the loop are: 

  • Facebook or Instagram stories. We love sharing photos of new product! 
  • Our Facebook group 'Rooted Connection Chatter'. It's worth it to join because rarer plants are often sold only within the group.
  • If you see a plant on our website that's sold out, use the "Notify When Available" option. Enter your email or cell number and be notified when that item comes back in stock!