A 20% restocking fee applies to all cancelled orders.

Rooted Connection does not ship plants.

Join our Facebook group Rooted Connection Chatter


Find our return policy here.

How do I schedule my pick-up?

Click here and select 'Driveway Pick-up. If you don't have Facebook please send us an email at hello@rootedconnection.ca to schedule a time.

My plants look different than the ones in the photos:

Yes, they sure do! Each and every plant is individual and no two look the same. The photo of the plant you see on the website is for reference, so rest assured that the houseplant you'll be receiving will look different.   

You've changed your mind regarding your order

A 20% restocking fee will be deducted from the refund total for any orders placed and not yet picked up where the purchaser has changed their mind and requested to cancel their order.

How long do I have to pick-up my online order?  

Unless an alternate pick-up date has been arranged, orders not picked up within seven days from the purchase date will be considered abandoned. Abandoned products do not qualify for a refund, exchange, or store credit.

Do you ship plants?

Rooted Connection does not ship plants.

What's the best to get in touch?

Email us at hello@rootedconnection.ca. 

When do you restock plants?

We receive deliveries a couple times a month. That being said, we restock at all different times. The best way to stay in the loop is: 

  • Facebook or Instagram stories. We love sharing photos of new product! 
  • Our Facebook group 'Rooted Connection Chatter'.